Empresa del año de Adizes 2019 - Maxim Healthcare Services

Maxim Healthcare Services is a privately held company, providing a comprehensive suite of home healthcare, behavioral care, healthcare staffing, and personal caregiving services. They are headquartered in Columbia, Maryland, USA. Maxim has seen a drastic improvement in performance while deploying the Adizes methodology and as a result, is being recognized as the 2019 Adizes Company of the Year.

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Here is their story:

Maxim se comprometió por primera vez con el Instituto Adizes en 2016, cuando intentaba superar un período difícil causado por el rápido crecimiento. La organización comprendía claramente la necesidad de contar con sistemas de control saludables. La cultura de la organización tenía bajos niveles de confianza y respeto mutuos junto con silos y conflictos internos. El director general de Maxim, que tenía experiencia previa con Adizes en una organización anterior, tenía la tarea de hacer avanzar la empresa con éxito.

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‍Pavel Golenchenko and Ken Lane, both Adizes Associates, started working with Maxim in June of 2016 with a Synergetic Organizational Diagnosis, (Syndag™). It was during that event that the organization was diagnosed as being in the Adolescence phase of the corporate lifecycle with some signs of premature aging. A need to take drastic actions to reverse subpar performance and to make certain structural changes resulted from the Syndag™.

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To facilitate these needed changes, the Adizes program was deployed. Early efforts were made to reinvigorate sales efforts. Additionally, an emphasis was placed on maintaining quality by introducing innovative, healthy systems. Through these efforts, Maxim was able to maintain the balance between quality and compliance, as well as operational and clinical excellence. As those changes started to show results, a Mission Action Plan was defined by the management team and this was followed by a restructuring that supported the Mission Action Plan. The new structure increased efficiencies by reducing wasted resources, creating individual accountability systems as well as opportunities for bottom-up information flow and, at the same time, addressing many of the cultural issues that had been plaguing Maxim.

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In October 2017, after the restructuring had been completed, Rob Gehman (SVP of Continuous Improvement) and Micah Ensor (Director of Continuous Improvement) were trained as Adizes In-Company Integrators and started to cascade the Adizes Methodology across the highly geographically dispersed organization. Rob and Micah had early successes with various initiatives including some work they did with one of Maxim’s local field offices, which had been underperforming for the previous three years. With Rob and Micah’s support utilizing the Adizes methodology, the local field office quickly turned itself around. Revenues grew, waste was reduced and profitability goals, which had been set earlier in the year, were far exceeded. Additionally, the culture of the office changed which resulted in a reduction of undesirable employee turnover from 50% a year to nearly zero.

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Tras su éxito con la oficina local, Rob y Micah fueron muy solicitados por la organización y se les encargaron otras tareas más complejas y conflictivas que requerían la integración de personas de todas las funciones y departamentos de la estructura organizativa. Estas tareas incluían la renovación del proceso de investigación interna de la empresa, el tratamiento de los requisitos normativos de los nuevos mercados, que eran difíciles de adaptar y obstaculizaban el desarrollo, y el rediseño de todo el ciclo de vida de los empleados, incluyendo la forma de incorporación, formación y progresión profesional de los nuevos empleados, entre otras muchas iniciativas.

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Con los éxitos reconocibles de Rob y Micah, la Metodología Adizes fue aceptada tanto por la alta dirección como por el personal de campo dentro de Maxim. Así, en 2019, más de 1200 empleados recibieron formación sobre Adizes y sobre cómo utilizar la metodología para llevar a cabo reuniones eficaces.

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Entre junio de 2016, cuando se introdujo por primera vez la metodología, y enero de 2019, cuando Adizes se integró plenamente en la cultura de Maxim, la organización pasó de las pérdidas financieras a obtener en 2019 el mejor rendimiento de los últimos 30 años.

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Felicitamos a Maxim Healthcare Services y a todos los implicados por su éxito en la utilización de la Metodología Adizes para lograr estos drásticos resultados y anunciamos que recibirá el premio a la Empresa del Año 2019 el 13 de enero, durante nuestra convención mundial anual en Bangkok, Tailandia.